Public safety answering points
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There are 117 PSAPs (Public Service Answering Points) operating within 91 counties; two counties, Fountain and Warren, comprise a single consolidated 911 operating authority. Local 911 systems established with one of the LECs transport landline and VoIP calls, and the statewide IN911 network transports wireless 9-1-1 calls. County PSAPs are the primary answering points for wireless 911 calls, which may subsequently be transferred to another PSAP for dispatch. In some instances, wireless 911 calls are routed directly to the PSAP serving the caller’s location, not necessarily the County-level PSAP. These wireless routing profiles are consistent with the legislative intent, (i.e., Colleges and Class II cities). The Indiana State Police (ISP) operates regional dispatch centers throughout the state as secondary PSAPs. ISP PSAPs are served by the IN911 network.
The network is evolving to support additional agencies to promote public safety for Indiana residents and visitors. The Board has extended the IN911 network across state boundaries into Michigan, Ohio and Kentucky to enable wireless call transference across state lines along with the location information associated with the call. |
911 LINKS
- AT&T Public Safety Website
- 911.gov
- 911 Authority LLC
- 9-1-1 Public Education Campaign
- 9-1-1 Resource Center
- Association of Public-Safety Communications Officials (APCO)
- ECaTS
- FCC-911 and E911 Services
- FCC-PSAP Support Center
- Indiana APCO Chapter
- Indiana Department of Homeland Security
- Indiana NENA Chapter
- Indiana State Police
- INdigital
- Integrated Public Safety Commission
- National Association of State 911 Administrators (NASNA)
- National Emergency Number Association (NENA)
- State of Indiana
- State of Indiana (Treasurer)
- Texty
988
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If you have further questions about 988 in Indiana, email:
[email protected] | ||
ANNUAL pSAP DATA REPORTS
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dispatcher recognition
We love to brag on the good work your staff is doing at our Quarterly Board Meetings and on our social media pages. Let us join you in recognizing them by sharing their stories. Fill out the Dispatcher Recognition Form and send it along with a picture to Teresa Russell.
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ECATS
ECaTS, or Emergency Call Tracking System, was developed to make your work easier by generating concise, descriptive reports for your 9-1-1 call data.
ECaTS offers complimentary, unlimited webinar training for new users of the reporting system. Webinars are approximately one hour in length, and both individual and group training options are available. Please email Laurel Simmermeyer to have an account set up in ECaTS and training session scheduled.
In addition to the initial system training, the following supplemental support options are always available:
Toll Free Phone Support (8-5 PST, M-F): 1-855-333-0827
Email Support: [email protected]
ECaTS Portal: http://in.ecats911.com
Note: the user manual can also be downloaded from this link
Web-Based Ticketing: https://support.ecats911.com
Visiting [email protected], users may access searchable knowledge base articles, read and download helpful tutorials and manuals, create support tickets, and more.
ECaTS offers complimentary, unlimited webinar training for new users of the reporting system. Webinars are approximately one hour in length, and both individual and group training options are available. Please email Laurel Simmermeyer to have an account set up in ECaTS and training session scheduled.
In addition to the initial system training, the following supplemental support options are always available:
Toll Free Phone Support (8-5 PST, M-F): 1-855-333-0827
Email Support: [email protected]
ECaTS Portal: http://in.ecats911.com
Note: the user manual can also be downloaded from this link
Web-Based Ticketing: https://support.ecats911.com
Visiting [email protected], users may access searchable knowledge base articles, read and download helpful tutorials and manuals, create support tickets, and more.
ELIGIBLE/INELIGIBLE EXPENSE GUIDE FOR THE 1222 FUND
| Eligible Expense Guide 2020.pdf |
Exigent circumstances procedures & forms
AT&T Wireless
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Bluegrass cellular
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Cincinnati Bell
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Revol wireless
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sPrint/Nextel
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T-Mobile
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verizon Wireless
| Exigent Procedures |
| Exigent Form |
MENTORS
Stepping into the role of a PSAP director can be very challenging. There is so much to learn and it can be overwhelming at times, leaving new directors feeling alone in trying to understand the ins and outs of the job. Regardless of the size of the PSAP, the challenges a director faces are very similar. While Statewide 911 Board staff is always available to answer questions and help in any way possible, we recognized it may be very helpful for new directors to be able to talk with someone in their same position.
If you are a new/newer director and would like to be paired with a mentor, contact Laurel Simmermeyer and let her know. She will connect you with a director who can provide help and support.
If you are a new/newer director and would like to be paired with a mentor, contact Laurel Simmermeyer and let her know. She will connect you with a director who can provide help and support.
RECORDS RETENTION
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SB 158
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EMAIL
[email protected] |
PHONE
317.234.8362 |
ADDRESS
10 W. Market St. Suite 2420 Indianapolis, IN 46204 |
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