2025 directors summit

Make plans now to attend this year's Directors Summit, being held at the Embassy Suites by Hilton Conference Center in Noblesville on Tuesday and Wednesday, April 22nd and 23rd. This two-day event for Indiana PSAP Directors and Deputy Directors will have a leadership focus providing practical advice, tools and encouragement on managing and leading your teams. You won't want to miss the networking opportunities either. Get all the details and register by clicking here.

NENA 9-1-1 CENTER SUPERVISOR PROGRAM

This course gives new supervisors the skills they need to succeed in their positions. Experienced supervisors leave with updated, refreshed skills that further their careers. Using a combination of lecture and practical exercises, students learn the supervisor's role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills and tips for their toolbox.

In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Office and PDF reader software.

This is a 3-day course.

April 22-24, 2025, 8:30 AM – 5:00 PM (Daily), CDT
C.K. Newsome Community Center
EPD Foundation Room
100 E. Walnut St., Evansville

June 10-12, 2025, 8:30 AM – 5:00 PM (Daily), EST
Hancock Wellness Center
4055 Roy Wilson Way
New Palestine

Registration is limited to 25 and only two people can register from a given agency. However if the courses are not filled, registration will be opened up and available to everyone with no limits. To register, visit our Training Calendar page.

NENA CENTER TRAINING OFFICER (cto) PROGRAM

In the PSAP, people are your most important resource. The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. The course covers proper documentation of performance, evaluation of performance, setting milestones, and developing a plan for trainee success.
In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Word and PDF reader software. This is a 3-day course.

Class Date:

March 25-27, 2025, 8:30 AM - 5:00 PM (Daily) CDT
C.K. Newsome Community Center
EPD Foundation Room
100 E. Walnut St., Evansville

May 13-15, 2025, 8:30 AM – 5:00 PM (Daily) EST

Hancock Wellness Center
4055 Roy Wilson Way
New Palestine

Registration is limited to 25 and only two people can register from a given agency. However if the courses are not filled, registration will be opened up and available to everyone with no limits. To register, visit our Training Calendar page.

2025 Board sponsored continuing ed:
Expecting the unexpected with Showalter and Company

Many training courses focus on the highly predictable and probable events we may encounter as a public safety professional. However, this may not be sufficient to prepare those in 911 for those unexpected or exceptional situations they may actually encounter.

This training course was designed after decades of real public safety experiences and will offer realistic, practical, and proven techniques for responding to and handling a variety of emergency or unexpected incidents. Topics included are incidents involving sinking vehicles, hybrid vehicle hazards, kidnappings, home invasions, active school shooting situations, officer involved shootings, and homeland security issues.
 
Over the past few years there’s been varying degrees of social unrest, some have even targeted police stations, and other public safety facilities, including Communications Centers. If you’ve never prepared for an incident at or near your center, you should before it happens. We approach this unusual topic from three important aspects: personal, professional, and emotional preparedness, including improving situational awareness. This portion of the course offers guidance and successful techniques to maintain personal security and critically important safety measures before you even leave for work. 

Two opportunities to attend this one day session will be available at five different locations throughout the state in 2025.

Find all dates and registration information on our Training Calendar page.

NENA CMCP Course

The Board will be sponsoring NENA’s Center Manager Certification Program (CMCP) the week of July 28-August 1, 2025. The CMCP course is designed to equip recently-hired, newly-promoted, and aspiring PSAP and 9-1-1 Authority Managers and Supervisors with the tools needed to manage their agency effectively through a rigorous 40-hour course of lecture and lab-based education. For more seasoned 9-1-1 professionals, the CMCP may serve to fill in some of the gaps and strengthen core competencies required in emergency communications center management.

This is a 5-day course held from 8:30 AM to 5:00 PM (Daily) EST.

Registration is limited to 25 and only one person can register from a given PSAP.

Find registration information on our Training Calendar page.

911 connects: 2025 virtual training workshops

The Statewide 911 Board's monthly 911 Connects virtual workshops cover a variety of topics each month. While the speakers will vary, the information given will be pertinent to the work you do and will equip you and your teams to do it.

The workshops will take place virtually through Zoom on the last Wednesday of the Month from 11-Noon EST. (Workshops will be recorded for those who are unable to live.)

Participants must register each month. The registration link will be emailed to PSAP Directors and found on our Training Calendar page.

There will be no 911 Connects in February, June, July, and December 2025

EMAIL
[email protected]

PHONE
​317.234.8362

ADDRESS
10 W. Market St. Suite 2420
Indianapolis, IN 46204