911 connects: 2025 virtual training workshopsThe Statewide 911 Board's monthly 911 Connects virtual workshops cover a variety of topics each month. While the speakers will vary, the information given will be pertinent to the work you do and will equip you and your teams to do it.
The workshops will take place virtually through Zoom on the last Wednesday of the Month from 11-Noon EST. (Workshops will be recorded for those who are unable to live.) Participants must register each month. The registration link will be emailed to PSAP Directors and found on our Training Calendar page. There will be no 911 Connects in December 2026. |
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mental health 911: indentifying and response to crisisIn 2026, the Statewide 911 Board will be offering the LevelUp 911 Training Course, Mental Health 911: Identifying and Response to Crisis at no cost to Indiana PSAPs.
This one day class will be offered on two consecutive days in five locations throughout the state. Details can be found on our training calendar. Course Overview: In this course, we will explore the mental health challenges faced by the individuals we interact with daily. You will learn how to recognize signs and symptoms of various mental health conditions, including Schizophrenia, Bipolar Disorder, Obsessive-Compulsive Disorder (OCD), Depression, Autism Spectrum Disorder, and more. In the afternoon session, our focus will shift inward—to our own mental health as telecommunicators and first responders. We will address the elevated risk of suicide within our profession and discuss how to recognize warning signs in ourselves and our colleagues. The course also covers the symptoms and impact of conditions such as Post-Traumatic Stress Disorder (PTSD), Complex PTSD (C-PTSD), and other mental health challenges that are common in high-stress roles. This is a nationally recognized and highly regarded course, known for its relevance, depth, and practical application. Course Objectives / Reasons to Take This Course: Enhance your ability to identify mental health conditions such as Schizophrenia, Bipolar Disorder, OCD, Depression, Autism Spectrum Disorder, and more in the individuals you serve daily.
LevelUp 911 Training CENTER MANAGER CERTIFICATION PROGRAMNENA’s Center Manager Certification Program (CMCP) is designed to equip recently-hired, newly-promoted, and aspiring PSAP and 9-1-1 Authority Managers and Supervisors with the tools needed to manage their agency effectively through a rigorous 40-hour course of lecture and lab-based education. For more seasoned 9-1-1 professionals, the CMCP may serve to fill in some of the gaps and strengthen core competencies required in emergency communications center management. The program serves as an affordable career advancement opportunity to anyone involved in public safety agency management, and provides education in subject areas that are critically important to anyone looking to forge a long and successful career path. The CMCP, unlike many other upper-level emergency communications training programs, utilizes a real-world, hands-on approach focused on topics encountered daily by managerial and supervisory personnel. With a curriculum built by current and former 9-1-1 center managers with decades of combined supervisory and training experience, the program will provide you with knowledge and skills that can immediately and drastically improve your on-the-job effectiveness and enhance your agency’s everyday operations. This is a 5-day course. In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Office and PDF reader software. The Center Manager Certification Program is designed for those with an understanding of 9-1-1 and managerial processes, responsibilities, and terminology. Therefore, participation in this program is open to:
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EMAIL
[email protected] |
PHONE
317.234.8362 |
ADDRESS
10 W. Market St. Suite 2420 Indianapolis, IN 46204 |
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