NENA 9-1-1 CENTER SUPERVISOR PROGRAM
This course gives new supervisors the skills they need to succeed in their positions. Experienced supervisors leave with updated, refreshed skills that further their careers. Using a combination of lecture and practical exercises, students learn the supervisor's role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills and tips for their toolbox.
In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Office and PDF reader software. This is a 3-day course. September 17-19, 8:30 AM – 5:00 PM (Daily), CDT Shererville Town Hall 10 E Joliet St Schererville, IN 46375 Registration is limited to 25 and only two people can register from a given agency. To register, visit our Training Calendar page. NENA ADDRESSING FOR NG 9-1-1
Addressing in the ever-changing world of NG9-1-1 hinges on multiple agencies within a jurisdiction, one of the principal departments in this process is GIS. Mapping of addresses, along with assignment of those addresses will make the transition to an NG9-1-1 system more efficient, and will serve to improve public safety overall.
This course gives a brief overview of GIS for non-GIS users such as planners who may be assigning addresses, it will provide an understanding of the basics of addressing by utilizing different address systems and how address information is essential for 9-1-1. Students will demonstrate data maintenance and quality control methodologies utilizing hands-on examples where possible. Class Date: November 3, 8:30 AM – 5:00 PM EST in South Bend Registration is limited to 25 and only one person can register from a given agency. To register, visit our Training Calendar page. NENA CENTER TRAINING OFFICER (cto) PROGRAM
In the PSAP, people are your most important resource. The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. The course covers proper documentation of performance, evaluation of performance, setting milestones, and developing a plan for trainee success.
In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Word and PDF reader software. This is a 3-day course. Class Date: November 4-6, 2024, 8:30 AM – 5:00 PM (Daily) EST South Bend Police Department 701 W. Sample South Bend, IN, 46601 Registration is limited to 25 and only two people can register from a given agency. To register, visit our Training Calendar page. Registration opens on September 2nd. 911 connects: 2024 virtual training workshops
The Statewide 911 Board's monthly 911 Connects virtual workshops cover a variety of topics each month. While the speakers will vary, the information given will be pertinent to the work you do and will equip you and your teams to do it.
The workshops will take place virtually through Zoom on the last Wednesday of the Month from 11-Noon EST. (Workshops will be recorded for those who are unable to live.) Participants must register each month. The registration link will be emailed to PSAP Directors and found on our Training Calendar page. |
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EMAIL
[email protected] |
PHONE
317.234.8362 |
ADDRESS
10 W. Market St. Suite 2420 Indianapolis, IN 46204 |
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