deadly calls and fatal encounters
For the Board sponsored continued education classes in 2024, Jason Long with LevelUp 911 Training will be presenting Deadly Calls and Fatal Encounters.
This one day class focuses on responder safety and best practices for everyday calls including domestics, disturbances, burglaries and more. The class will help identify ways to prevent responder injuries and death. Ways a Telecommunicator plays a critical role in these call types will be discussed.
The class will be held in three locations across the state this year, with three sessions each.
INdigital will provide lunch at each class for attendees.
April 2, 3 or 4, 2024 in Newburgh, IN
June 4, 5 or 6, 2024 in Decatur, IN
August 13, 14 or 15, 2024 in Martinsville, IN
All classes will be held from 8 a.m.-5 p.m. LOCAL TIME.
Class size limited to 30 attendees each day.
Visit our training calendar page for the link to register.
NENA ADDRESSING FOR NG 9-1-1
Addressing in the ever-changing world of NG9-1-1 hinges on multiple agencies within a jurisdiction, one of the principal departments in this process is GIS. Mapping of addresses, along with assignment of those addresses will make the transition to an NG9-1-1 system more efficient, and will serve to improve public safety overall.
This course gives a brief overview of GIS for non-GIS users such as planners who may be assigning addresses, it will provide an understanding of the basics of addressing by utilizing different address systems and how address information is essential for 9-1-1. Students will demonstrate data maintenance and quality control methodologies utilizing hands-on examples where possible.
April 9, 8:30 AM – 5:00 PM EST in Columbus
November 3, 8:30 AM – 5:00 PM EST in South Bend
Registration is limited to 25 and only one person can register from a given agency. To register, visit our Training Calendar page.
NENA Center Manager Certification Program (CMCP)
NENA’s Center Manager Certification Program (CMCP) is designed to equip recently-hired, newly-promoted, and aspiring PSAP and 9-1-1 Authority Managers and Supervisors with the tools needed to manage their agency effectively through a rigorous 40-hour course of lecture and lab-based education. For more seasoned 9-1-1 professionals, the CMCP may serve to fill in some of the gaps and strengthen core competencies required in emergency communications center management.
The program serves as an affordable career advancement opportunity to anyone involved in public safety agency management, and provides education in subject areas that are critically important to anyone looking to forge a long and successful career path. The CMCP, unlike many other upper-level emergency communications training programs, utilizes a real-world, hands-on approach focused on topics encountered daily by managerial and supervisory personnel.
With a curriculum built by current and former 9-1-1 center managers with decades of combined supervisory and training experience, the program will provide you with knowledge and skills that can immediately and drastically improve your on-the-job effectiveness and enhance your agency’s everyday operations.
This is a 5-day course.
In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Office and PDF reader software.
The Center Manager Certification Program is designed for those with an understanding of 9-1-1 and managerial processes, responsibilities, and terminology.
Therefore, participation in this program is open to:
March 3-8, 2024, 8:30 AM – 5:00 PM (Daily) EST
Wayne Township Fire Training Facility
6450 W. Ohio Street
Indianapolis, IN 46214
Registration is limited to 25 and only one person can register from a given PSAP.
THIS CLASS IS FULL. Click here to join the wait list.
911 connects: 2024 virtual training workshops
The Statewide 911 Board's monthly 911 Connects virtual workshops cover a variety of topics each month. While the speakers will vary, the information given will be pertinent to the work you do and will equip you and your teams to do it.
The workshops will take place virtually through Zoom on the last Wednesday of the Month from 11-Noon EST. (Workshops will be recorded for those who are unable to live.)
Participants must register each month. The registration link will be emailed to PSAP Directors and found on our Training Calendar page.