text for 911 platform

On May 14, 2014, a statewide deployment of Text-to-911 was implemented through the Texty platform. This project enables direct access to emergency service for an underserved segment of Indiana's population, those that are deaf or speaking-impaired. Texty also allows 911 centers to convert voice calls to text sessions if the situation requires it. Indiana has the ability, via the IN911 system to Text-from-911 to the public.  This service has improved communication capabilities between 9-1-1 centers and the general public.

On June 6, 2016, The Treasurer of State Kelly Mitchell announced the completion of the Text-to-911 deployment to all 92 counties in Indiana. 

Coverage Map

• Can you send 911 a text?
• How do you text 911?
• When do you text 911?
• What else you need to know?
• Learn More

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Yes, in all 92 counties in Indiana. 

On June 6, 2016, The Treasurer of State Kelly Mitchell announced the completion of the Text-to-911 deployment to all 92 counties in Indiana. ​

• Find the message or messaging icon or menu choice on your phone. Do not use a text app you downloaded.
  • Select 'create a new text message'.
  • Put 911 in the to: field.
  • Put your emergency and your location in the message body.
  • Do not attach or send pictures or videos.
  • Keep your message short and do not use abbreviations.
• After you enter your text, press send.
• If text to 911 is not available in your area you will receive a message instructing you to dial 911.
• Continue your dialog with the 911 center, and follow their instructions.

• Make a voice call when you can.
  
• Text if you can't make a voice call, or if a voice call would put you in danger.
  
• Text-to-911 is not as fast as making a voice call. The 911 center may ask you to make a voice call if you don't know your location.

• Your phone must be able to send a text message. You can find out if you have this capability by texting a friend or family member to be certain.
• Text-to-911 allows limited location information so it is important that you provide your location within your text message. 
• If text-to-911 doesn't go through, you will get a 'bounce-back' message telling you to make a voice call to 911.

Where can I learn more about text-to-911?

• ​www.fcc.gov/text-to-911
• www.textty.com
• www.fcc.gov/consumers/guides/text-911-quick-facts-faqs

EMAIL
statewideboard@in911.net

PHONE
​317.234.8362

ADDRESS
10 W. Market St. Suite 2420
Indianapolis, IN 46204