dispatcher training videos and information
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Below are links to videos and resources to help your staff as they serve in your PSAP. .....
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lANGUAGE LINE
Language Line has assigned and designated two (2) 800 numbers to the State of Indiana. One for Spanish and one for any other language.
In Indiana, 95% of all language line requests require a Spanish interpreter. When using the Spanish speed dial button and the language is not Spanish, the Language Line Agent will transfer or conference in other interpreters to assist.
Indiana has been assigned numbers that will automatically populate the Language Line Agent’s screen with IN 911 Statewide account information. Your agency should not be required to give the Client ID anymore.
You will need to update or contact your 911 CPE support group to make the speed dial and/or button updates on your call taker screen. Please contact Laurel Simmermeyer to obtain the Client ID and the toll free numbers to program into your CPE.
Once you have updated your 911 equipment with the new Language Line, a courtesy email to Laurel Simmermeyer at [email protected] would be greatly appreciated. Language Line is an invaluable tool for many agencies, and it is our desire to make it easier and free to use by our Indiana PSAPS.
If you or your CPE vendor has any difficulties updating or testing the numbers please contact INdigital at 877-469-2010 or [email protected]. Laurel Simmermeyer is also available to assist in any service issues.
In Indiana, 95% of all language line requests require a Spanish interpreter. When using the Spanish speed dial button and the language is not Spanish, the Language Line Agent will transfer or conference in other interpreters to assist.
Indiana has been assigned numbers that will automatically populate the Language Line Agent’s screen with IN 911 Statewide account information. Your agency should not be required to give the Client ID anymore.
You will need to update or contact your 911 CPE support group to make the speed dial and/or button updates on your call taker screen. Please contact Laurel Simmermeyer to obtain the Client ID and the toll free numbers to program into your CPE.
Once you have updated your 911 equipment with the new Language Line, a courtesy email to Laurel Simmermeyer at [email protected] would be greatly appreciated. Language Line is an invaluable tool for many agencies, and it is our desire to make it easier and free to use by our Indiana PSAPS.
If you or your CPE vendor has any difficulties updating or testing the numbers please contact INdigital at 877-469-2010 or [email protected]. Laurel Simmermeyer is also available to assist in any service issues.
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Best practices when using language line
There are a few best practices that 911 Operators can utilize to improve language translation services.
- After the translator has connected to the call and the 911 Operator has asked their question, it is beneficial for all parties for the 911 Operator to mute their mic. 911 Centers can generate a lot of background noise from other employees, radio traffic, etc. Muting your mic reduces the amount of unneeded noise on the call, allowing the calling party and translator to communicate as efficiently as possible.
- Utilize RapidSOS with either your PSAP account or through Texty to help identify a more accurate location on the calling party. The translator will still verify the location, but this will help if the calling party needs to know precisely where they are located. If you are still looking for the calling party with all available information, another method would be to utilize What3Words in Texty.
- Turn down your audio. If the 911 Operator has their audio turned up too loud, it can cause distortions that interfere with the 3-way call.
Back up for language line
On average, there are 15,700 911 calls that require language translation each year in the State of Indiana. Of those calls, Spanish consists of nearly 90% of all translated languages, with a little more than 14,000 calls translated. It will benefit all dispatch centers to have backup plans for language translation if the voice translation services fail.
One alternate method is for 911 Operators to utilize translation services in Texty. The latest version of Texty can translate 108 different languages. Another way would be to provide specific foreign language training for your employees and some cards to assist them. To simplify responses, you would want to generalize these questions and give "yes" or "no" answers. But with only a few questions, you would be able to verify the location and type of service requested.
One alternate method is for 911 Operators to utilize translation services in Texty. The latest version of Texty can translate 108 different languages. Another way would be to provide specific foreign language training for your employees and some cards to assist them. To simplify responses, you would want to generalize these questions and give "yes" or "no" answers. But with only a few questions, you would be able to verify the location and type of service requested.
current list of languages translated by language line
https://www.languageline.com/translation-services/translation-languages
mevo
MEVO (Message EVOlution) is a disaster recovery system provided to any PSAP in Indiana. The MEVO system provides a backup 911 call delivery method in the event that a PSAP needs to be evacuated or if the primary 911 equipment fails.
INdigital has created a playlist of videos on YouTube to assist you in using MEVO. Click on the link below to go to the Training Playlist with training videos for your staff.
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4teiNJj2lWze0Az9GYf4M8W
INdigital has created a playlist of videos on YouTube to assist you in using MEVO. Click on the link below to go to the Training Playlist with training videos for your staff.
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4teiNJj2lWze0Az9GYf4M8W
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| Mitel Mevo Training Manual.pdf |
| Mevo Training Presentation.pdf |
TEXTY
TEXTY 17 YOUTUBE VIDEO TRAINING PLAYLIST
INdigital has created a playlist of videos on YouTube to assist you in using Texty. Click on the link below to go to the Texty Training Playlist containing several different videos, 2-5 minutes in length on a variety of Texty topics. This is a great resource to use with your employees.
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4uiovQg9VSbdZByy26bLlqm
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4uiovQg9VSbdZByy26bLlqm
TEXTY 17.6
911 Connects Training for PSAP Directors regarding the release of Texty 17.6
| Texty 17.6 Release Notes.pdf |
VESTA
VESTa training playlistS
INdigital has created a playlist of videos on YouTube to assist you in using Vesta. Click on the links below to go to the two different Vesta Playlists containing nearly 30 different videos, 2-8 minutes in length on a variety of Vesta topics. This is a great resource to use with your employees.
Vesta CALL-TAKER TRAINING Playlist:
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4tV2N_ay8RGVAOr_LQCzeUe
Vesta ADMIN SERIES TRAINING Playlist:
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4uXRZGeBfv4jAqbWT7EhNcT
Vesta CALL-TAKER TRAINING Playlist:
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4tV2N_ay8RGVAOr_LQCzeUe
Vesta ADMIN SERIES TRAINING Playlist:
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4uXRZGeBfv4jAqbWT7EhNcT
| Vesta Call Taker Training.pdf |
SOLACOM
SOLACOM TRAINING VIDEOS
INdigital has created a playlist of videos on YouTube to assist you in using Solacom. Click on the links below to go to the two different Solacom Playlists containing nearly 15 different videos, 2-9 minutes in length on a variety of Solacom topics. This is a great resource to use with your employees.
Solacom CALL-TAKER TRAINING Playlist:
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4sLwtx_Cd-TRJp8Yjhaho48
Solacom ADMIN SERIES TRAINING Playlist:
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4ujSPrCNc199KsFVC3NKANc
Solacom CALL-TAKER TRAINING Playlist:
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4sLwtx_Cd-TRJp8Yjhaho48
Solacom ADMIN SERIES TRAINING Playlist:
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4ujSPrCNc199KsFVC3NKANc
WHAT 3 WORDS
what3words is the easiest way to describe any precise location. It has divided the world into 3m squares and given each one a unique identifier made from three words.
what3words can be used via the free mobile app and the online map at what3words.com.
Learn how W3W is integrated into the Texty platform by watching this training video:
https://www.youtube.com/watch?v=B4yqz-eplxY&list=PL58SJ_Iy_p4uiovQg9VSbdZByy26bLlqm&index=7
what3words can be used via the free mobile app and the online map at what3words.com.
Learn how W3W is integrated into the Texty platform by watching this training video:
https://www.youtube.com/watch?v=B4yqz-eplxY&list=PL58SJ_Iy_p4uiovQg9VSbdZByy26bLlqm&index=7
DIRECTOR'S REPORTING HELP GUIDES
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MISC TRAINING VIDEOS
Logix
INdigital has created a playlist of videos on YouTube to assist you in using Logix. Click on the links below to go to the Logix Playlist containing several videos, 1-5 minutes in length. This is a great resource to use with your employees.
Logix Playlist:
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4v5bcLoCy3BlOivxS8fwygA
Logix Playlist:
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4v5bcLoCy3BlOivxS8fwygA
Standardized Screening Trafficking Questions
The following questions are from the U.S. Department of Health and Human Services. Although written for healthcare providers, many anti-trafficking resources note their applicability as general screening tools for situations of both sex and labor trafficking. Please note that the order listed does not indicate the order in which the questions should be asked. The type and order of the questions should be tailored to individual situations and amended to enhance their effectiveness
and support of the client.
• Did someone control, supervise or monitor your work/actions?
• Can you leave your job or work situation if you want to?
• Was your communication ever restricted or monitored?
• Were you able to access medical care?
• Were you ever allowed to leave the place you were living/working? Under what conditions?
• Was your movement outside of your residence/workplace ever monitored or controlled?
• What did you think would have happened if you left the situation?
-Was there ever a time when you wanted to leave, but felt that you could not?
-What do you think would have happened if you left without telling anyone?
• Did you feel it was your only option to stay in the situation?
• Did anyone ever force you to do something physically or sexually that you didn’t feel comfortable doing?
• Were you ever physically abused (shoved, slapped, hit, kicked, scratched, punched, burned, etc.) by anyone?
• Were you ever sexually abused (sexual assault/unwanted touching, rape, sexual exploitation, etc.) by anyone?
• Did anyone ever introduce you to drugs or medications?
From “Resources: Screening Tool for Victims of Human Trafficking,” U.S. Department of Health and Human Services,
http://www.justice.gov/usao/ian/htrt/health_screen_questions.pdf. Accessed 18 June 2013.
Click below for a PDF copy of these questions.
and support of the client.
• Did someone control, supervise or monitor your work/actions?
• Can you leave your job or work situation if you want to?
• Was your communication ever restricted or monitored?
• Were you able to access medical care?
• Were you ever allowed to leave the place you were living/working? Under what conditions?
• Was your movement outside of your residence/workplace ever monitored or controlled?
• What did you think would have happened if you left the situation?
-Was there ever a time when you wanted to leave, but felt that you could not?
-What do you think would have happened if you left without telling anyone?
• Did you feel it was your only option to stay in the situation?
• Did anyone ever force you to do something physically or sexually that you didn’t feel comfortable doing?
• Were you ever physically abused (shoved, slapped, hit, kicked, scratched, punched, burned, etc.) by anyone?
• Were you ever sexually abused (sexual assault/unwanted touching, rape, sexual exploitation, etc.) by anyone?
• Did anyone ever introduce you to drugs or medications?
From “Resources: Screening Tool for Victims of Human Trafficking,” U.S. Department of Health and Human Services,
http://www.justice.gov/usao/ian/htrt/health_screen_questions.pdf. Accessed 18 June 2013.
Click below for a PDF copy of these questions.
| Standardized Screening Trafficking Questions.pdf |
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EMAIL
[email protected] |
PHONE
317.234.8362 |
ADDRESS
10 W. Market St. Suite 2420 Indianapolis, IN 46204 |
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