Public safety answering points
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There are 118 PSAPs (Public Service Answering Points) operating within 91 counties; two counties, Fountain and Warren, comprise a single consolidated 911 operating authority. Local 911 systems established with one of the LECs transport landline and VoIP calls, and the statewide IN911 network transports wireless 9-1-1 calls. County PSAPs are the primary answering points for wireless 911 calls, which may subsequently be transferred to another PSAP for dispatch. In some instances, wireless 911 calls are routed directly to the PSAP serving the caller’s location, not necessarily the County-level PSAP. These wireless routing profiles are consistent with the legislative intent, (i.e., Colleges and Class II cities). The Indiana State Police (ISP) operates regional dispatch centers throughout the state as secondary PSAPs. ISP PSAPs are served by the IN911 network.
The network is evolving to support additional agencies to promote public safety for Indiana residents and visitors. The Board has extended the IN911 network across state boundaries into Michigan, Ohio and Kentucky to enable wireless call transference across state lines along with the location information associated with the call. |
ELIGIBLE/INELIGIBLE EXPENSE GUIDE FOR THE 1222 FUND
| Eligible Expense Guide 2020.pdf |
Exigent circumstances procedures & forms
AT&T Wireless
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Bluegrass cellular
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Cincinnati Bell
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Revol wireless
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sPrint/Nextel
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T-Mobile
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verizon Wireless
| Exigent Procedures |
| Exigent Form |
language line
Language Line has assigned and designated two (2) 800 numbers to the State of Indiana. One for Spanish and one for any other language.
In Indiana, 95% of all language line requests require a Spanish interpreter. When using the Spanish speed dial button and the language is not Spanish, the Language Line Agent will transfer or conference in other interpreters to assist.
Indiana has been assigned numbers that will automatically populate the Language Line Agent’s screen with IN 911 Statewide account information. Your agency should not be required to give the Client ID anymore.
You will need to update or contact your 911 CPE support group to make the speed dial and/or button updates on your call taker screen. Please contact Laurel Simmermeyer to obtain the Client ID and the toll free numbers to program into your CPE.
Once you have updated your 911 equipment with the new Language Line, a courtesy email to Laurel Simmermeyer at lsimmermeyer@in911.net would be greatly appreciated. Language Line is an invaluable tool for many agencies, and it is our desire to make it easier and free to use by our Indiana PSAPS.
If you or your CPE vendor has any difficulties updating or testing the numbers please contact INdigital at 877-469-2010 or support@indigital.net. Laurel Simmermeyer is also available to assist in any service issues.
In Indiana, 95% of all language line requests require a Spanish interpreter. When using the Spanish speed dial button and the language is not Spanish, the Language Line Agent will transfer or conference in other interpreters to assist.
Indiana has been assigned numbers that will automatically populate the Language Line Agent’s screen with IN 911 Statewide account information. Your agency should not be required to give the Client ID anymore.
You will need to update or contact your 911 CPE support group to make the speed dial and/or button updates on your call taker screen. Please contact Laurel Simmermeyer to obtain the Client ID and the toll free numbers to program into your CPE.
Once you have updated your 911 equipment with the new Language Line, a courtesy email to Laurel Simmermeyer at lsimmermeyer@in911.net would be greatly appreciated. Language Line is an invaluable tool for many agencies, and it is our desire to make it easier and free to use by our Indiana PSAPS.
If you or your CPE vendor has any difficulties updating or testing the numbers please contact INdigital at 877-469-2010 or support@indigital.net. Laurel Simmermeyer is also available to assist in any service issues.
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MEVO
MEVO (Message EVOlution) is a disaster recovery system provided to any PSAP in Indiana. The MEVO system provides a backup 911 call delivery method in the event that a PSAP needs to be evacuated or if the primary 911 equipment fails.
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TOOLKIT
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ECATS
ECaTS, or Emergency Call Tracking System, was developed to make your work easier by generating concise, descriptive reports for your 9-1-1 call data.
ECaTS offers complimentary, unlimited webinar training for new users of the reporting system. Webinars are approximately one hour in length, and both individual and group training options are available. Please contact ECaTS support for questions regarding training options, and to schedule a session.
In addition to the initial system training, the following supplemental support options are always available:
Toll Free Phone Support (8-5 PST, M-F): 1-855-333-0827
Email Support: support@connect.ecats911.com
ECaTS Portal: http://in.ecats911.com
Note: the user manual can also be downloaded from this link
Web-Based Ticketing: https://support.ecats911.com
Visiting support@connect.ecats911.com, users may access searchable knowledge base articles, read and download helpful tutorials and manuals, create support tickets, and more.
ECaTS offers complimentary, unlimited webinar training for new users of the reporting system. Webinars are approximately one hour in length, and both individual and group training options are available. Please contact ECaTS support for questions regarding training options, and to schedule a session.
In addition to the initial system training, the following supplemental support options are always available:
Toll Free Phone Support (8-5 PST, M-F): 1-855-333-0827
Email Support: support@connect.ecats911.com
ECaTS Portal: http://in.ecats911.com
Note: the user manual can also be downloaded from this link
Web-Based Ticketing: https://support.ecats911.com
Visiting support@connect.ecats911.com, users may access searchable knowledge base articles, read and download helpful tutorials and manuals, create support tickets, and more.
911 LINKS
- AT&T Public Safety Website
- 911.gov
- 911 Authority LLC
- 9-1-1 Public Education Campaign
- 9-1-1 Resource Center
- 911 Wellness Foundation
- Association of Public-Safety Communications Officials (APCO)
- ECaTS
- FCC-911 and E911 Services
- FCC-PSAP Support Center
- Indiana APCO Chapter
- Indiana Department of Homeland Security
- Indiana NENA Chapter
- Indiana State Police
- INdigital
- Integrated Public Safety Commission
- National Association of State 911 Administrators (NASNA)
- National Emergency Number Association (NENA)
- State of Indiana
- State of Indiana (Treasurer)
- Texty
MENTORING PROGRAM
Stepping into the role of a PSAP director can be very challenging. There is so much to learn and it can be overwhelming at times, leaving new directors feeling alone in trying to understand the ins and outs of the job. Regardless of the size of the PSAP, the challenges a director faces are very similar. While Statewide 911 Board staff is always available to answer questions and help in any way possible, we recognized it may be very helpful for new directors to be able to talk with someone in their same position. That is why the Board is facilitating a Mentoring Program for new directors. Through this Mentoring Program, we hope to see collaboration so new directors aren’t reinventing the wheel. We already have strong networking among current directors in Indiana and the Board would like to help ensure new directors get plugged into that network.
Seasoned Directors
If you are an established director and willing to mentor a new director, contact Laurel Simmermeyer at lsimmermeyer@in911.net and she will add you to the mentor list. As a mentor, you would need to:
New Directors
If you are a new/newer director and want a mentor, contact Laurel Simmermeyer at lsimmermeyer@in911.net and let her know. Our office will contact you and provide the names of mentors for you to connect with so you can reach out and get some help and support. (It will be your responsibility to make initial contact with your mentor).
Seasoned Directors
If you are an established director and willing to mentor a new director, contact Laurel Simmermeyer at lsimmermeyer@in911.net and she will add you to the mentor list. As a mentor, you would need to:
- be available to answer questions and provide advice as needed
- help your mentee build their network so strong relationships can be built among our 911 community
- every so often, reach out to your mentee via email, phone and/or a meeting to provide encouragement and moral support
New Directors
If you are a new/newer director and want a mentor, contact Laurel Simmermeyer at lsimmermeyer@in911.net and let her know. Our office will contact you and provide the names of mentors for you to connect with so you can reach out and get some help and support. (It will be your responsibility to make initial contact with your mentor).
ANNUAL pSAP DATA REPORTS
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TEXTY training MANUAL AND videos
TEXTY 17 YOUTUBE VIDEO TRAINING PLAYLIST
https://www.youtube.com/playlist?list=PL58SJ_Iy_p4uiovQg9VSbdZByy26bLlqm
The above link will take you to the following videos:
The above link will take you to the following videos:
- Texty 17 Training Part 1-The Basics
- Texty 17 Training Part 2-Dashboard & Barge Feature
- Texty 17 Training Part 3-Conference & Transfer
- Texty Training-AI Translations
- Texty Training-RapidSOS Integration Updates
- Texty Training-Agents Status & Exigent Circumstances
- Texty Training-What3Words Integration
- Texty Training-Message Board
TEXTY 17.6
911 Connects Training for PSAP Directors regarding the release of Texty 17.6
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texty 17.5
| Texty Release 17.5 Manual/ User Guide.pdf |
ACCESS TEXT REPORTS
| 2022 Text Reporting Guide.pdf |
misc. TRAINING VIDEOS
SB 158
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988
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If you have further questions about 988 in Indiana, email:
in988questions@fssa.in.gov | ||
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EMAIL
statewideboard@in911.net |
PHONE
317.234.8362 |
ADDRESS
10 W. Market St. Suite 2420 Indianapolis, IN 46204 |
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